Welcome to Studio Hero, formerly known as Studio Suite

Illustration of Sage, the Studio Hero mascot, dressed as a superhero holding a glowing light bulb, standing beside the bold Studio Hero logo with a comic-style background and the caption ‘We Can Do This All Day.’
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Privacy Policy

Effective Date: 1/1/2025
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1. Who We Are

Studio Hero is owned and operated by Adatasol, Inc. (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring you have a positive experience while using our Services (our website, software, applications and other services). This Privacy Policy (“Policy”) describes how we collect, use, disclose, retain and protect your personal information, as well as your rights with respect to that information.

2. Information We Collect

2.1 Information You Provide Directly
We may collect personal information you provide when you:

  • Register for an account or software subscription
  • Request demos, trials, or support
  • Use contact forms, email correspondence or chat support
  • Purchase our Services or otherwise interact with us

Such personal information may include: name, company name, job title, email address, phone number, billing address, shipping address, payment information (to the extent required to process transactions), and any other information you choose to provide.

2.2 Information Collected Automatically
When you use our Services, we may automatically collect certain information about your device and usage, including: IP address, browser type and version, operating system, device identifiers, referring and exit pages, pages visited, time and date of visits, hardware and software attributes, and other similar technical information. We may also use cookies, web beacons, pixel tags, or similar tracking technologies to collect usage information to improve and personalize our Services.

2.3 Information from Third Parties
We may receive information about you from third-party sources, such as business partners, analytics providers or public databases, and combine that with other information we collect.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, operate and maintain our Services, including user account management and access control
  • Process transactions, billing, renewals and customer support
  • Improve and develop our Services, such as adding features, enhancing performance and security
  • Personalize your experience with our Services and communicate with you (including marketing communications if you consent)
  • Monitor usage trends, optimize our website and software, analyze usage and traffic, and generate analytics
  • Detect, prevent and respond to fraud, abuse, security threats or other malicious activity
  • Comply with legal obligations or respond to lawful requests by public authorities

4. Sharing Your Information

We will not sell your personal information to third parties. We may share or disclose your information in the following situations:

  • With vendors, service providers or subcontractors who perform services on our behalf (e.g., payment processors, hosting providers, analytics providers)—only as needed and under confidentiality restrictions
  • With affiliates and parent companies (i.e., within the Adatasol, Inc. group) when necessary for the purposes described in this Policy
  • With governmental or regulatory authorities when required by law, regulation, subpoena, court order or other legal process
  • In connection with a corporate transaction (e.g., merger, sale of assets, acquisition) where your personal information may be transferred as part of that transaction
  • With your consent or at your direction

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to provide, maintain and improve the Services, to analyze usage patterns, and to tailor your experience. You may set your browser to refuse cookies or to alert you when cookies are being sent. However, please note that if you disable cookies, some parts of the Services may not function properly or as efficiently.

6. Data Retention

We retain your personal information for as long as necessary for the purposes for which it was collected, to comply with applicable laws and to enforce our agreements. When we no longer need the information, we will either delete it or anonymize it in a secure manner.

7. Data Security

We have implemented and maintain appropriate technical, administrative and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet or electronic storage is wholly secure and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights with respect to your personal information, including:

  • The right to access, correct, update or delete your personal information
  • The right to opt out of marketing communications
  • The right to withdraw consent for processing (where relevant)
  • The right to object to or restrict certain processing activities

If you wish to exercise any of these rights, please contact us using the information provided below, and we will respond in accordance with applicable law.

9. International Users

If you are located outside the United States, please be aware that we may transfer, store and process your information in the U.S. and other jurisdictions where we or our service providers operate. The laws in those jurisdictions may differ from those in your country. By using the Services, you consent to such transfers.

10. Children’s Privacy

Our Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe we may have collected such information in error, please contact us and we will delete it.

11. Changes to This Privacy Policy

We may update this Policy from time to time. When we make material changes, we will update the “Effective Date” at the top of this page and post the updated Policy on our website. We encourage you to review this page periodically. Your continued use of the Services after such changes means you accept the updated Policy.

12. Contact Us

If you have any questions, concerns or requests about this Privacy Policy or our data practices, please contact us at:

Studio Hero™, formerly known as Studio Suite™ owned and operated by:

Adatasol, Inc. 37903 Euclid Ave., Willoughby, Ohio 44094

Email: support@thestudiohero.com
Phone: +1 800.450.5740